Shipping & Fulfillment Policy

Effective Date and Applicable Orders

This updated Shipping & Fulfillment Policy applies only to orders placed on or after July 28, 2026.

Orders placed on or before July 27, 2026 remain subject to Perceptve’s previous standard shipping policy that was in effect when those orders were placed. Updating this policy does not retroactively change the processing or delivery terms applicable to earlier orders.

Previous Standard Shipping Policy

For orders placed on or before July 27, 2026:

• Orders generally required 2–4 weeks for processing
• After processing, orders were shipped through USPS
• Standard shipping was estimated to take approximately 5 business days after shipment
• Customers received tracking information once their order shipped
• Processing and delivery times could be extended because of order volume, product availability, holidays, carrier delays, weather, or other circumstances outside Perceptve’s control
• Business days did not include weekends or recognized holidays
• Perceptve was not responsible for delays caused by USPS, another shipping carrier, or other external circumstances

Customers with orders placed on or before July 27, 2026 should generally allow the original 2–4 week processing period plus approximately 5 business days for shipping.

The updated production and shipping timelines below apply only to orders placed on or after July 28, 2026.

Updated Shipping and Fulfillment Policy

At Perceptve, each order is carefully prepared and fulfilled through our production and fulfillment partner. Please review the estimated timelines below before placing your order.

Order Processing and Production

Most products are made or prepared specifically for each order. Orders generally require 3–8 business days for production and processing before shipment.

Processing times may be extended during product launches, promotional periods, holidays, high-volume periods, inventory interruptions, quality-control reviews, or other circumstances outside our reasonable control.

Business days do not include weekends or recognized holidays.

Estimated Shipping Times

Once production is completed, estimated transit times are:

• United States: approximately 5–10 business days
• Canada and international destinations: approximately 7–10 business days

Customers should generally allow:

• United States orders: approximately 8–18 business days from the order date
• International orders: approximately 10–18 business days from the order date

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, selected shipping method, customs processing, carrier capacity, weather, holidays, flight disruptions, labor interruptions, and other circumstances outside Perceptve’s control.

Shipping Carriers

Orders may be transported by different postal or courier services depending on the destination, package size, fulfillment location, and selected shipping method.

Perceptve does not guarantee that an order will be delivered by a specific carrier.

Tracking Information

A shipping confirmation and tracking number will be provided after the order has completed production and has been transferred for shipment.

Tracking information may not update immediately after a shipping label is created. Customers should continue checking the tracking page for carrier updates.

Address and Contact Information

Customers are responsible for providing a complete and accurate:

• Shipping address
• Apartment or unit number
• Postal code
• Email address
• Telephone number

Address changes are not guaranteed after an order has been submitted. Once an order has shipped, the delivery address generally cannot be changed.

Perceptve is not responsible for delivery failures, losses, delays, returns, or additional charges resulting from:

• An incorrect or incomplete address
• An incorrect telephone number
• A customer’s failure to respond to the carrier
• Refused or unclaimed packages
• Failure to complete customs requirements

If an order is returned because of incorrect information, refusal, failed delivery attempts, or failure to claim the package, the customer may be responsible for additional reshipping charges.

International Orders and Customs

International orders may be subject to customs processing, import requirements, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated as included during checkout, customers are responsible for complying with local import requirements and paying any charges assessed by local authorities or carriers.

Orders that are refused or left unclaimed at customs may require additional shipping fees before they can be sent again.

Delays

A shipment is not considered lost merely because it arrives after the estimated delivery window. Carrier estimates may change while an order is in transit.

Perceptve is not responsible for delays caused by:

• Shipping carriers
• Customs authorities
• Severe weather
• Natural disasters
• Flight disruptions
• Labor disputes
• Government actions
• Inaccurate customer information
• Other circumstances outside our reasonable control

However, Perceptve will assist customers with eligible carrier or fulfillment inquiries when possible.

Lost or Damaged Packages

Customers must contact Perceptve as soon as possible if an order appears to be lost or arrives damaged.

For damaged orders, contact us within 7 days of delivery and include:

• Your order number
• Clear photographs of the product
• Clear photographs of the shipping packaging
• A description of the issue

For suspected lost shipments, contact us within 7 days after the estimated delivery window has passed.

Perceptve may require the shipping carrier or fulfillment provider to complete an investigation before a replacement, refund, or other resolution is approved.

Packages Marked as Delivered

If tracking states that an order was delivered, customers should first:

• Check all entrances, mailrooms, parcel lockers, and surrounding areas
• Ask household members, neighbors, building staff, or property management
• Contact the shipping carrier for delivery details

Perceptve is not responsible for packages that are lost, misplaced, or stolen after the carrier confirms delivery.

Any replacement or refund offered in these circumstances will be determined on a case-by-case basis and is not guaranteed.

Contact

For shipping assistance, contact:

contact@perceptve.com

Please include your full name and order number so we can locate your order.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.