What is the return policy?
we do not accept returns except for items that are damaged upon arrival. proof of damage is required via email at contact@perceptve.com.
How long will it take for my order to arrive?
shipping times vary depending on your location, but typically it takes between 5 to 10 business days for domestic shipments. international shipping may take longer.
Can I cancel or modify my order?
unfortunately, we do not allow order cancellations or modifications once the order has been placed. please make sure all details are correct before completing your purchase.
How can I contact customer service?
you can contact our customer service team by emailing contact@perceptve.com. we aim to respond within 24-48 hours.
Do you ship internationally?
no, we don’t ship internationally! shipping rates are not yet possible based on cost. we hope to be able to ship to all locations very soon!
How do I know what size to order?
we provide a size chart on the product page to help you choose the correct size. if you're between sizes, we recommend sizing up for a more comfortable fit.